Can Someone Else Return My Order?

Yes, someone else can return equipment on your behalf. For returns, we only require the order number to process the return - no additional authorization is needed.

What They Need for Returns The person returning your equipment only needs to provide:

• Your order number
• The equipment being returned

Return Process

1. Make sure all equipment is packed and organized according to your order list
2. Provide the person returning the equipment with your order number
3. Have them come during our normal return hours (9:00 AM - 12:00 PM, Monday-Friday)
4. Our team will verify all equipment matches the order list before completing the return

Important Notes

• While anyone can return equipment with your order number, you remain responsible for the equipment until it's checked in by our staff
• If any items are missing or damaged, we will contact the person listed on the original order
• Returns must be completed before 12:00 PM on your scheduled return date to avoid late fees

Pickups vs Returns Note that while returns can be handled by anyone with your order number, equipment pickups have different requirements. For pickups, the person must be specifically authorized through our system. See our pickup authorization guide for those details.